From NORTHWESTERN WATER & SEWER DISTRICT
The Northwestern Water & Sewer District recently launched a digital survey to its customers, contractors, vendors, and other organizations it deals with to gauge satisfaction levels and the quality of the work the District does.
According to Jerry Greiner, President of Northwestern Water Sewer District, “We need feedback so we can see how we are doing, and just as importantly, find out what we could do better.” Greiner continues “Primarily we are focusing on our customers, but we also want feedback from organizations we do business with such as our contractors, other government agencies, and even media organizations.”
The survey strives to create a baseline or current snapshot of satisfaction and quality, and then will proceed with a comprehensive analysis of the data and information. According to Gavin Smith, Director of GIS and IT at the District “We are going to intently study the results and communicate the results in a way that illustrates our current position across many measured factors, but then we will use this as a starting point to help us keep our strengths impactful while identifying and correcting weaknesses.” Additionally, the District plans follow up surveys, and maybe even focus groups, on a consistent long term schedule to create a constant feedback loop.
Freelance marketer and public relations guru Tom Konecny, who helps the District with these types of tasks adds “Evaluation and continuous improvement is critical. For example, a laborer in a factory, a teller at a bank, or even a nurse at a hospital are continually evaluated so that current performance is measured and future performance is enhanced- certainly organizations should do this as well!”
The District asks that its customers and all the other organizations associated with them take a brief five minutes to complete this survey. The survey is readily available on the District website. www.nwwwsd.org. The survey is also available on the NWWSD Facebook Page and Twitter feed.
