From COLUMBIA GAS OF OHIO
The Public Utilities Commission of Ohio has issued the 2026-27 special reconnect order. From now though April 16, Columbia Gas of Ohio customers can reconnect service or avoid disconnection for non-payment during the winter heating season for $175, plus any applicable reconnection fee. If service has already been disconnected, the special reconnect order requires an additional reconnections fee of up to $36.
Customers who take advantage of the special reconnect order program must establish a payment plan for their outstanding balance and are only able to use the program once per utility.
Assistance
Columbia Gas understands that customers may have trouble paying their bills, and it wants customers to know that assistance is available to those who need it. For more information on the special reconnect order or available payment plans, call Columbia Gas at 1-800-344-4077.
- Payment plans: Plans to help make home energy costs more manageable
- Winter crisis program: Energy assistance available through local community action agency
- HeatShare: Energy assistance available though the local Salvation Army chapter
- HEAP: A federally-funded program that provides eligible Ohioans with financial assistance for their home energy hills. This once-annual benefit is applied directly to the customer’s utility bill or bulk fuel bill.
Ways to save
- During cold months, set thermostats to 65°F and consider setting it lower when not at home.
- Caulk all the cracks in the home, including around windows, doors, and any pipes leading from the outside.
- Install a programmable or smart thermostat to save energy when away.
Stay safe
It’s important to be safe throughout the winter heating season and year-round. People are encouraged to check their carbon monoxide detectors regularly and replace batteries when needed. Don’t use stoves, ovens, or grills to heat homes. Keep flammables away from heaters. Use a broom to gently clear snow and ice around vents and meters.
If someone believes they smell natural gas, they should stop what they are doing, leave the area immediately, and call Columbia Gas at 1-800-344-4077.
