Bowling Green residents experiencing utility outages should now call 888-807-2583 to report the problem.
The city has partnered with Cooperative Response Center (CRC) to improve the way Bowling Green customer’s report an electric, water, or sewer outage.
CRC will begin to take Bowling Green customer outage calls today, Sept. 19, at noon for outages related to electric, water, or sewer. Bowling Green customers can call one number (888-807-2583) to report outages 24 hours a day.
CRC is a nationwide 24/7 call center that assists over 400 public power utilities, like Bowling Green. According to the city, with four call centers in the U.S., and years of experience, CRC is capable of handling large call volumes in an efficient manner as well as dispatching city utility crews to restore service to the customer.
Previously, customers would call a different number based on the type of outage or the time of day. Having one number for customers to call 24 hours a day will simplify the outage reporting process.
Also, using CRC will keep other city staff focused on their primary responsibilities for Bowling Green residents.
Customers can improve the outage response time by keeping their contact information up to date with the Utilities Business Office. If a customer calls CRC from a phone number that is associated with the utility account, CRC will automatically know the account information, such as service address where the outage is likely occurring. This capability can shorten the response time for CRC as well as the utility crew that responds to the outage.
